OPEN ROAD HARLEY-DAVIDSON® E-COMMERCE RETURN POLICY

We hope you love your purchase, and we understand that things don’t always work out. Please review our return policy and return shipping instructions. Please reach out to us at if you have any further questions or concerns — we are here to help!

 Return Policy:

  • All returns or exchanges must be received at Open Road Harley-Davidson® within 30 days of the date your package was delivered. Please allow 7-10 business days for return package transit, this will ensure that we receive your return within the 30-day window.
  • Please understand we need 3-5 days for processing the product once it arrives due to COVID-19. 
  • Please reference COVID-19 Prevention Policy  for more details.
  • Rest assured all items you are purchasing are in their original packaging, and in new condition.
  • Returned items must be in their original, new condition. Items must have tags attached, and remain unwashed, unworn, and free of odors, perfumes, and animal hair.
  • All Items purchased from the "SALE" category are FINAL SALE and are ineligible to return.
  • Our team is dedicated to offering you a detailed size consult prior to you making your purchase.
  • Shoes must be returned in their original box. Additionally, the shoe box must be placed within an envelope or another box, so that no shipping labels are directly attached to the shoe box. Please do not tape shoe box closed.­
  • Customers are responsible for return shipping costs.
  • Non-refundable items include: SALE Items, Electric Parts, and anything worn without tags.
  • Colors may vary due to photography lenses, photo editing, indoor/outdoor lighting, and computer monitor/phone resolutions. Clothing patterns may also vary. These do not qualify as defects.
  • Shipping costs are non-refundable and will not be included in amount that is refunded.

How to Make a Warranty Return:

  1. Prior to initiating a warranty return, please ensure that your item meets our warranty return policy guidelines by calling 920-921-2344
  2. Complete Open Road Harley-Davidson® Return by visiting:  Open Road Return Form
  3. Mail the warranty return package to the following address:

Open Road Harley-Davidson®

ATTN: eCommerce Warranty Returns

24 South Rolling Meadows Drive

Fond du Lac, WI 54937

  1. Once we receive your warranty request to return, please allow 7-10 business days for processing. 

ALL International Orders are subject to void any warranty due to shipping charges and customs agreements with shipping carriers.

How to Make a Return:

  1. Prior to initiating a return, please ensure that your item meets our return policy guidelines as listed above. If you do not understand our return policy, please contact us.
  2. Complete Open Road Return Form
  3. Mail the return package to the following address:

Open Road Harley-Davidson®

ATTN: eCommerce Returns

24 South Rolling Meadows Drive

Fond du Lac, WI 54937

  1. Once we receive your return, please allow 3-5 days for processing. A refund will be issued in the form of the original payment method, less any applicable shipping costs.

Contact Information:

Open Road Harley-Davidson® | Phone: (920) 921-2344

Email: ecommerce@openroadhd.com

 

Effective 11.19.20